I would give them 6 stars if I could. First time they came to repair my washing machine - we thought it was leaking. The technician identified the issue , it was actually the dryer, and told me how to fix it - it was an easy fix. We paid for the service call, but didn't have to pay for the repair. The second time they came to service the washing machine again. The technician Bryan Sr. identified the issue right away, ordered the part that same afternoon, and was back in 3 days to do the repair, a few days before expected. Throughout the whole process he was upfront and clear about the repair. He was wearing a mask that was falling off his face a bit, so I asked him to please pull it up while he was in the house. He actually changed his mask for another one that fit better (although it fogged his glasses more). Professional, reliable, and honest. I highly recommend them!